Email management software. Recommended for sales teams.
Sales agents had a problem managing emails received through the distribution list.
The requests or problems received through emails were not registered anywhere, it was unknown who will respond to certain emails or if they have already responded.
A custom made ticketing system.
Each sales agent has access to a dashboard where he sees all emails received through the distribution list.
There they see the new emails waiting for the answer and if they were assigned to someone.
The workflow is simple: